Trade Legal
Returns & Claims Policy
A trade-focused claims framework for wholesale apparel supply, shortages, damages and order discrepancies.
Draft website wording
Professional B2B structure.
This page provides practical website wording for ESPIRIT’s trade-facing platform. Final publication should be adapted to the company’s registered details and reviewed for legal accuracy.
Trade inspection
Buyers should inspect goods promptly after delivery and report any shortages, damages, incorrect goods or visible defects within the agreed inspection window.
Claims information
Claims should include order reference, delivery details, product information, photographs where relevant and a clear explanation of the issue.
Wholesale supply
As a B2B supplier, return arrangements may differ from consumer retail returns. The applicable process should be confirmed on the invoice, order confirmation or trade agreement.
Exclusions
Claims may be declined where goods have been used, altered, relabelled, resold, damaged after delivery or reported outside the agreed timeframe.
This page is draft website content and does not constitute legal advice.